FAQ

**Frequently Asked Questions (FAQ)**

**1. What types of custom apparel do you offer?**
We offer a wide range of custom apparel including t-shirts, hoodies, jackets, hats, and more. If you have specific requirements, please contact us for more details.

**2. How do I place a custom order?**
To place a custom order, visit our [Custom Orders](#) page, select your desired apparel, and upload your design. Follow the instructions to customize your item and complete your order.

**3. What file formats do you accept for custom designs?**
We accept the following file formats: .PNG, .JPEG, .AI, .PSD, and .PDF. For the best results, please provide high-resolution files.

**4. Is there a minimum order quantity for custom apparel?**
Yes, the minimum order quantity varies depending on the type of apparel. Please check the product details on our [Custom Orders](#) page for specific requirements.

**5. How long does it take to receive my custom order?**
Custom orders typically take 7-14 business days for production, depending on the complexity and quantity of the order. Shipping times vary based on your location.

**6. Can I make changes to my order after it has been placed?**
Once an order has been placed, it enters our production queue quickly. If you need to make changes, please contact us immediately. We will do our best to accommodate your request but cannot guarantee changes once production has started.

**7. Do you offer bulk discounts for large orders?**
Yes, we offer bulk discounts for large orders. Please contact our sales team at info@blackheartmafia.com for a quote.

**8. What is your return policy for custom apparel?**
Custom apparel orders are final sale and cannot be returned or exchanged unless there is a manufacturing defect.

**9. What if my custom apparel is defective or incorrect?**
If you receive a defective or incorrect item, please contact us immediately at info@blackheartmafia.com with your order number and a description of the issue. We will provide a replacement as quickly as possible.

**10. How do I care for my custom apparel?**
We recommend machine washing your custom apparel in cold water with like colors and tumble drying on low heat. Avoid using bleach or fabric softeners to preserve the design quality.

**11. Do you offer design assistance?**
Yes, we offer design assistance for an additional fee. Our team of graphic designers can help bring your vision to life. Please contact us at info@blackheartmafia.com for more information.

**12. Can I see a proof of my design before production?**
Yes, we provide digital proofs for approval before production. Please review the proof carefully and approve it promptly to avoid delays in your order.

**13. What payment methods do you accept?**
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for larger orders.

**14. Do you ship internationally?**
Yes, we ship worldwide. Shipping costs and delivery times vary based on the destination. Please refer to our shipping page for more details.

**15. How can I contact customer service?**
You can contact our customer service team via email at info@blackheartmafia.com or text/call us (provided via email request). Our office hours are Monday to Friday, 9 AM to 5 PM (CST).

For any additional questions, please feel free to reach out to us. We're here to help!